Shipping policy

Shipping Policy
Last Updated: November 6, 2025

360 Food Packaging (“we,” “our,” “us”) operates this store and website, powered by Shopify, to provide reliable access to food service products. This Shipping Policy outlines how we handle order fulfillment, delivery timelines, shipping fees, and related logistics when you purchase items through our website. By placing an order through our Services, you agree to the terms outlined below.

Order Processing
Orders are processed during regular business hours, Monday through Friday, excluding holidays. Orders placed after 2:00 PM CST may begin processing the next business day. Processing time typically ranges from one to three business days, depending on product availability and order volume. A confirmation email will be sent once your order has been processed and is ready to ship.

Shipping Methods and Carriers
We partner with a range of national and regional carriers, including UPS, FedEx, USPS, XPO Logistics, and freight providers, to ensure efficient and safe delivery. The shipping method and carrier used may vary depending on the size of the order, the type of product, and the destination. Freight shipments may require dock access or liftgate service. If special accommodations are needed, please contact us prior to checkout.

Shipping Rates
Shipping charges are based on product weight, dimensions, delivery location, and the chosen shipping method. These costs will be displayed at checkout prior to order confirmation. Occasionally, we may offer free or flat-rate shipping promotions, which will be clearly indicated on product listings or during checkout.

Delivery Timeframes
Estimated delivery times will be provided at checkout and may vary depending on the carrier and your location. Standard ground shipping generally delivers within three to seven business days. Freight shipments may take longer and often require prior scheduling. While we aim to meet all delivery estimates, we are not responsible for carrier delays, adverse weather, or unforeseen logistical disruptions once the order has left our facility.

Order Tracking
After your order has shipped, you will receive an email containing tracking information. For freight shipments, tracking details and the Bill of Lading (BOL) will be emailed separately. If you do not receive your tracking number within 48 hours of shipment confirmation, please contact us at sales@360foodpackaging.com.

Delivery Issues or Damages
Please inspect your packages immediately upon delivery. If you receive a damaged item or the wrong product, notify us within three business days of delivery. Claims made after this period may not be eligible for reimbursement or replacement.

Split Shipments and Backorders
To ensure timely delivery, some orders may be shipped in multiple packages from different warehouse locations. If an item is on backorder, we may ship the available portion of your order first unless otherwise requested. You will be notified in advance of any delays or partial shipments.

Shipping Restrictions
We currently ship to addresses within the continental United States. Customers in Alaska, Hawaii, or U.S. territories should contact us for custom shipping arrangements. Please note that we do not ship freight orders to P.O. Boxes.

Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at sales@360foodpackaging.com. Once an order has shipped, we cannot guarantee that changes or cancellations will be possible.

Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us by email at sales@360foodpackaging.com or by mail at 4263 Simonton Road, Farmers Branch, TX 75244, USA.